SHIPPING & DELIVERY

Postage (Covid-19 | FMCO)
Updated 1 June 2021

Due to the Full Movement Control Order (FMCO), we have reduced our postage handling to Mondays & Thursdays only, as we try to limit our movement to ensure the safety of our team and to do our part in flattening the curve.

Due to the overwhelming volume of parcels with courier services during this FMCO, kindly expect some delays. Please allow longer processing and delivery time. Be sure to track your parcel using the tracking number provided and contact us should you need further assistance. 

In the rare case we experience serious delays we would contact you via email/Whatsapp to inform. We would always do everything we can to ensure you receive your order as quick as possible. We are not usually able to cancel your order due to these delays.  

Should you need further assistance, kindly email us at info@innaiandco.com with any questions and thank you for your support for our small business. 

In-Store Pickup (Temp. Paused)
INNAI

We offer in-store pick up for all purchases.
Store: INNAI - Plaza Damas.
Address: G-0-12, Plaza Damas, Jalan Sri Hartamas 1, Sri Hartamas, KL.
Time: 10am to 5pm
Once garment has been packed and ready for pick up, you will receive a notification from our customer service via Whatsapp (+60192300317).

Next Day Delivery (Temp. Paused)
Klang Valley Only

For all purchases, we also offer next day delivery to your door step for a flat fee of RM40. Cut-off time for next day delivery is 6pm. And delivery will take place anytime (tuesday - friday) 10am - 6pm the next day. Once garment has been packed and ready for delivery, you will receive a notification from our customer service via Whatsapp (+60192300317).

 

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Shipping & Delivery

For Local / National Orders

All orders successfully placed before 2:00pm (GMT+8) from (Tuesday to Friday) will be processed and shipped out within 3-5 business working days. Processing times does not include weekends and public holidays. 

Kindly note that we experience high volume of orders during the festive and sale periods and this often results in delays in delivery and we apologise in advance for the inconvenience.

Our delivery options and rates may vary. Shipping rates are determined by the volumetric rate set by our couriers. View and select what's currently available before you checkout.

Only residential or commercial addresses are accepted. We do not deliver to P.O. Box addresses. Please ensure you have listed down your delivery address thoroughly and correctly.

Shipment dates are estimate time frames set by our couriers.

Klang Valley : 1 - 3 business days
Nationwide : 3 - 5 business days

If you live in an area experiencing an unexpected delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note that there may be additional shipping time to receive your order.

A shipping or courier order confirmation containing tracking details will be sent to your email address once your order has been dispatched. Please ensure your email is correct upon checkout.

For any enquiries regarding your parcel (domestic) including but not limited to late deliveries, change of delivery address, schedule a delivery date and time, status of delivery and all other delivery issues, please contact our preferred courier company, handling your delivery

DHL
https://ecommerceportal.dhl.com/track/
1800-888-388 

Skynet
http://www.skynet.com.my/track
03-56239090 

Aramex
https://www.aramex.com/us/en/track/shipments
03-77878787 

For International Orders

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Please note - we cannot undervalue orders, or mark them as a gift.