Online Exchange & Returns Policy

If you are not entirely happy with the goods you have received, you can return them to us within 7 days upon receiving your goods, provided they are in original resaleable condition. Exchanges can be done one-time only. We offer exchanges with Store Credit, no refunds will be issued.


All item(s) purchased during a sale / promo / discount code / accessories (mask, headband and bag) are NOT eligible for exchanges, returns and refunds.


Once returned and upon inspection and approval of your return form order, you will be entitled to receive an exchange or a refund in store credit, which will not include the cost of the original postage and packaging.

We are not able to refund or exchange items that appear to have been worn, washed, stained or are not in original condition. 

Online Exchange & Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • INNAI&CO is not responsible for the return shipping costs of the items.
  • All Items must be in original, resaleable condition.
  • Please ensure your returned items are well packaged, so as not to be damaged in the post.
  • Please ensure you enclose a completed return form with your order (you can download return form here).
  • Please make sure all return packages are sent with a trackable and insured service.
  • INNAI&CO cannot take responsibility for items damaged or lost in the return transit.
  • INNAI&CO reserves the right to refuse a repair, return, refund and/or exchange if the item(s) does not meet all the conditions outlined above.
  • If returned an item from outside Malaysia, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. INNAI&CO is NOT responsible for any return custom charges made.
  • You can opt to exchange the item(s) with another item(s) (subject to stock availability), or to receive store credit for your return.
  • Kindly allow us to issue your Store credit in 2 working days.
  • Store credit issued will be based on the value that you paid for the item(s) (excluding the original cost of postage and packaging).
  • Store credit can be used on your next purchase on only with validity of 1 year.