A pre-order is an order placed for an item which is still in the process of manufacturing. Our pre-order styles will state that they are pre-order on the product details so please read carefully. It is the customer's responsibility to read and understand this information before proceeding to place a Pre-Order Purchase.
When you place your Pre-Order it is reserved exclusively for you and the order is placed with us. The Pre-Order is paid for so your item/items can be allocated to your order.
Please note that time frames provided are estimate due to production schedules, although we do our very best to keep to the allocated delivery date.
Can I Cancel My Pre-Order?
Please note that you can't cancel a Pre-Order before receiving that item, in other words,
No backouts once your order has been placed. However, exchanges & returns are allowed within 10 days upon receiving your goods. Please see our Terms & Conditions here.
How Will I Know If My Order Is On Its Way?
All of our orders are processed via our website. Upon fulfilling your item, you will receive a confirmation email along with a tracking information (where applicable) to the email address you provided when you made your purchase. Your parcel is then sent within 24/48 hours to be processed by DHL e-commerce, Aramex, etc. Please be sure to check your spam and junk mail to see if there is any information regarding your order.
I Ordered Other Items At The Same Time As My Pre-Order...
If you ordered other items which were NOT pre-order at the same time, please note they will be set to one side and shipped with your pre-ordered item.
If you require a split delivery, kindly make purchase separately.
What Happens If There Is A Delay With My Order
In the rare case we experience delays we would contact you via email/Whatsapp to inform.
Delays could occur due to supplier issues, Movement Control Order (MCO), counter strikes/delays, natural disasters occuring in the country of origin which are out of our control, We would always do everything we can to ensure you receive your order as quick as possible. We are not usually able to cancel order due to these delays.